What happens when a computer system is introduced into an organization? How is it turned from a new technology into an organizational tool? This text provides an accessible critique of technology and organizations, drawing on both social studies of technology and the sociology of consumption. Based on a major study of the introduction of management information systems in health, higher education and retailing, it explores the active role of end-users in the innovation process. Subjects covered include: the valuing of technology via the on-going construction of needs, uses and utilities; the interplay of organizational and technological cultures; occupational identities, organizational inequalities and technological change; the gendering of technological and organizational change; interpretative flexibility and the stabilisation of technological systems. A blend of the theoretical and substantive, this book calls for a radical redefinition of technology acquisition.
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