This thought-provoking book was written by one of the major innovators in library management, and it challenges many of our traditional library management and service policies and practices. The author proposes an array of innovative approaches to user service, and offers a refreshing insight into the functions common to most libraries. Chapters cover topics as diverse as altering the reference service model, alternative delivery methods, sure-fire ways to attract children into the library, the 'new moon' syndrome in shelving, retailing operations, the Blackwatch approach to personnel effectiveness, and greeters in the library. It is a work that will stimulate renewal and change in the profession.
eBook tags: customer, service, &, innovation, libraries, epub, download, epub, glenn miller